Privacy Policy

Bizware AI (“we,” “us,” or “our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and otherwise process personal information when you use our website, applications, and services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please do not use the Services.

We collect the following categories of personal information:

2.1 Information You Provide Directly

• Account information: Name, email address, password, company name, and role when you register.
• Profile information: Job title, team size, industry, and preferences you choose to share.
• Payment information: Billing address and payment method details (processed by our payment processor; we do not store full card numbers).
• Communications: Messages you send to us via email, chat, or support tickets.
• Playbook content: Sales scripts, scenarios, client details, and other data you upload or create within the Services.

2.2 Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, time spent, and clickstream data.
• Cookies and similar technologies: We use cookies, local storage, and analytics tools to understand usage patterns and improve the Services.
• Log data: Server logs recording access times, errors, and system interactions.

2.3 Information from Third Parties

• Authentication providers: If you sign in via Google OAuth or similar services, we receive your name, email, and profile picture subject to your consent.
• Zoom integration: When you connect your Zoom account, we receive meeting metadata, transcripts, and recordings subject to Zoom’s terms and your authorization.
• Fathom integration: When you configure Fathom webhooks, we receive meeting data, transcripts, and summaries you authorize.

We process personal information for the following purposes:

• Provide and operate the Services: Authenticating users, managing accounts, enabling voice roleplay, grading calls, and delivering coaching feedback.
• Improve and develop the Services: Analyzing usage trends, training AI models (with de-identified data where required), and fixing bugs.
• Communicate with you: Sending service notifications, updates, security alerts, and responding to support requests.
• Process payments: Billing, invoicing, and managing subscriptions through our payment processors.
• Security and compliance: Detecting fraud, preventing abuse, enforcing our terms, and complying with legal obligations.
• Marketing (with consent): Sending promotional materials about new features, events, or offerings. You can opt out at any time.

We do not sell your personal information. We may share information in the following circumstances:

• Service providers: We engage third-party vendors for hosting (e.g., cloud infrastructure), analytics, payment processing, email delivery, and AI model providers. These providers process data only on our behalf and under contractual obligations.
• Business transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of the transaction.
• Legal compliance: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
• With your consent: We may share information for any other purpose disclosed to you and with your explicit authorization.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Account data: Retained while your account is active. After deletion, we retain minimal data for 30 days to process the request, then securely erase it.
• Playbook content: Retained until you delete it or close your account.
• Call recordings and transcripts: Retained per your subscription settings; you may delete them at any time.
• Log and analytics data: Retained for up to 12 months, then aggregated or deleted.
• Payment records: Retained for 7 years to comply with tax and accounting laws.

Depending on your location, you may have rights under applicable privacy laws (including GDPR, CCPA/CPRA, and others):

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Restriction / objection: Limit or object to certain processing activities.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.
• Opt out of sale / sharing: We do not sell personal information, but you may opt out of targeted advertising cookies.

To exercise your rights, contact us at privacy@bizware.ai. We will respond within the timeframe required by applicable law.

We use cookies and similar technologies to operate the Services, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Essential cookies necessary for the Services to function cannot be disabled.

We are based in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers operate. We use appropriate safeguards (such as Standard Contractual Clauses) to ensure adequate protection under applicable law.

We implement commercially reasonable technical, administrative, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet-based system can be 100% secure. Please use strong passwords and keep your account credentials confidential.

The Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last updated” date. Material changes will be notified via email or a prominent notice in the Services. Your continued use after changes take effect constitutes acceptance of the revised policy.

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: