Terms & Conditions

These Terms & Conditions (“Terms”) are a binding agreement between you (and, if you sign up on behalf of a company, that company) and Bizware.ai LLC, a California limited liability company (“Bizware,” “we,” “us,” or “our”) governing your access to and use of the Bizware website, applications, AI coaching services, and related features (collectively, the “Services”).

By creating an account, checking the acceptance box at signup, or using the Services, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you do not agree, do not create an account or use the Services. You represent that you are at least 18 years old and, where applicable, authorized to bind your organization.

Bizware AI is a recurring subscription product. Access to the Services is licensed, not sold, and is provided only for as long as a paid subscription (or an active free trial) is in effect. Subscriptions are offered on a monthly recurring basis unless a different term is stated at checkout.

• Plans are sold per account and, where applicable, per seat. Adding seats increases your recurring charge.
• Your subscription renews automatically at the end of each billing period until you cancel.
• Prices, plan names, and included features may change; we will give notice before a price change applies to your next renewal.

New accounts may start a free trial lasting 14 days or 10 scored calls, whichever comes first, with no credit card required. One trial is permitted per person, organization, and email domain. When the trial ends, access to paid features stops until you choose a plan. Your existing playbooks, calls, scores, and notes remain stored in your account and become available again as soon as you subscribe.

• When you activate a plan, your payment method is charged immediately, and that charge covers the first billing period starting that day.
• Your subscription then renews automatically each period at the then-current price, charged to the payment method on file, until cancelled.
• Payments are processed by our payment processor. You authorize us and our processor to charge your payment method for all amounts due, including applicable taxes.
• If a payment fails, we may retry the charge and may suspend or downgrade access until the balance is paid.
• Promotional or coupon pricing applies only for the stated period; the standard rate applies at the next renewal.

You may cancel at any time from the Billing page in your account. Cancellation stops future renewals — it does not end the period you have already paid for.

• Your access continues through the end of the current paid billing period, and your subscription then ends without further charges.
• Cancelling mid-period does not generate a credit, proration, or partial refund for the unused portion of that period.
• You are responsible for cancelling before a renewal date if you do not want to be charged for the next period.

All charges are non-refundable. Except where a refund is required by applicable law, we do not provide refunds, credits, or proration for partial billing periods, unused time, unused seats, unused scored calls, downgrades, or periods in which you did not use the Services. This includes charges already incurred at the time you cancel.

Because a free trial is available before any payment, you are expected to evaluate the Services during the trial. Billing disputes must be raised with us within 30 days of the charge; initiating a chargeback without first contacting us may result in suspension of your account.

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Team and Growth plans allow the account owner to invite members; the owner is responsible for their members' use of the Services and may view account-level coaching data, scores, and reporting for those members.

The Services capture, transcribe, and analyze sales conversations. You are solely responsible for obtaining any consent or providing any notice required by law in every jurisdiction where you and your participants are located before recording or transcribing a conversation, including all-party consent where required.

You agree not to:

• Use the Services unlawfully, or to record anyone without the consent required by law.
• Upload content you do not have the right to upload, or content that infringes another party's rights.
• Reverse engineer, decompile, scrape, or attempt to derive the source code, models, prompts, or rubrics behind the Services.
• Resell, sublicense, or provide the Services to third parties, or use them to build a competing product.
• Interfere with, overload, or attempt to gain unauthorized access to the Services or other customers' data.

Your content stays yours. You retain all rights to the recordings, transcripts, playbooks, client details, and other material you or your team submit (“Customer Content”). You grant us a limited licence to host, process, and analyze Customer Content solely to operate and support the Services for your account — including transcription, scoring, coaching, notes, and your account's private Biz memory.

Customer Content is isolated per account. Solo accounts have a private memory; Team and Growth accounts share one memory across invited members of that account. We do not use one customer's content to serve, coach, or train another customer's account, and we do not use Customer Content to train third-party foundation models.

Our intellectual property stays ours. The Services, software, AI coaching methodology, scoring rubrics, question banks, knowledge library, prompts, models, designs, and the Bizware and Biz names and logos are owned by Bizware AI and protected by intellectual property laws. No rights are granted except the limited, revocable, non-exclusive, non-transferable right to use the Services during your subscription. Feedback you send us may be used without restriction or compensation.

Scores, coaching, notes, summaries, roleplay responses, and other AI-generated output are informational aids, not professional, legal, financial, or employment advice. Output can be incomplete or inaccurate. You are responsible for reviewing it before relying on it, and for any employment, compensation, or disciplinary decision you make. Bizware does not guarantee any specific sales result, revenue increase, or performance improvement.

The Services integrate with third parties such as calendar providers, meeting platforms, and payment and AI providers. Your use of those services is governed by their own terms, and we are not responsible for their availability, acts, or omissions. Disconnecting an integration may limit functionality.

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Services in a way that creates legal or security risk. You may stop using the Services at any time by cancelling. On termination, your licence ends immediately; fees already paid remain non-refundable. You may request export or deletion of your data as described in the Privacy Policy.

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

To the maximum extent permitted by law, Bizware AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the amounts you paid us in the twelve (12) months immediately before the event giving rise to the claim.

You agree to indemnify and hold harmless Bizware AI and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Services, your failure to obtain required recording consent, or your breach of these Terms or applicable law.

We may update these Terms from time to time. We will post the revised version with an updated “Last updated” date and, for material changes, provide notice by email or in the Services. Your continued use after the changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the United States and the State of California, without regard to conflict-of-law rules. The parties will attempt in good faith to resolve any dispute informally by contacting team@bizware.ai first. Any unresolved dispute will be brought exclusively in the state or federal courts located in California, and each party waives any objection to that venue. Claims must be brought individually and not as part of a class action.

These Terms, together with the Privacy Policy and any order or checkout page, are the entire agreement between us. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms: