Terms & Conditions

These Terms & Conditions (“Terms”) are a binding agreement between you (and, if you sign up on behalf of a company, that company) and Bizware.ai LLC, a California limited liability company (“Bizware,” “we,” “us,” or “our”) governing your access to and use of the Bizware website, applications, AI coaching services, and related features (collectively, the “Services”).

By creating an account, checking the acceptance box at signup, or using the Services, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy. If you do not agree, do not create an account or use the Services. You represent that you are at least 18 years old and, where applicable, authorized to bind your organization.

Bizware AI is a recurring subscription product. Access to the Services is licensed, not sold, and is provided only for as long as a paid subscription (or an active free trial) is in effect. Subscriptions are offered on a monthly recurring basis unless a different term is stated at checkout.

• Plans are sold per account and, where applicable, per seat. Adding seats increases your recurring charge.
• Your subscription renews automatically at the end of each billing period until you cancel.
• Prices, plan names, and included features may change; we will give notice before a price change applies to your next renewal.

New accounts may start a free trial lasting 30 days with unlimited scored calls on every license purchased. A valid payment method is required to start the trial, but no charge is made during the trial period. One trial is permitted per person, organization, and email domain. You may cancel at any time before the trial ends and you will not be billed; otherwise your selected plan begins automatically at the end of the trial at the per-user price shown at checkout. Your existing playbooks, calls, scores, and notes remain stored in your account.

• When you activate a plan, your payment method is charged immediately, and that charge covers the first billing period starting that day.
• Your subscription then renews automatically each period at the then-current price, charged to the payment method on file, until cancelled.
• Payments are processed by our payment processor. You authorize us and our processor to charge your payment method for all amounts due, including applicable taxes.
• If a payment fails, we may retry the charge and may suspend or downgrade access until the balance is paid.
• Promotional or coupon pricing applies for the duration stated in your offer or checkout. A recurring monthly user-fee waiver continues for its agreed duration; it does not waive recorded usage, taxes, or other amounts due.

You may cancel at any time from the Billing page in your account. Cancellation stops future renewals — it does not end the period you have already paid for.

• Your access continues through the end of the current subscription billing period, and your subscription then ends without another recurring renewal. This also applies to consultant and partner subscriptions, including subscriptions with waived monthly user fees.
• Usage already incurred, including recordings processed through the end of the subscription period, remains payable and may appear on a final invoice after cancellation. Cancelling does not erase outstanding charges.
• Cancelling mid-period does not generate a credit, proration, or partial refund for the unused portion of that period.
• You are responsible for cancelling before a renewal date if you do not want to be charged for the next period.

All charges are non-refundable. Except where a refund is required by applicable law, we do not provide refunds, credits, or proration for partial billing periods, unused time, unused seats, unused scored calls, downgrades, or periods in which you did not use the Services. This includes charges already incurred at the time you cancel.

Where a free trial is offered, you are expected to evaluate the Services during the trial. Consultant subscriptions do not include a trial unless expressly agreed in writing. Billing disputes must be raised with us within 30 days of the charge; initiating a chargeback without first contacting us may result in suspension of your account.

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Team and Growth plans allow the account owner to invite members; the owner is responsible for their members' use of the Services and may view account-level coaching data, scores, and reporting for those members.

Approved consultants and partners are independent businesses, not employees, agents, joint venturers, or legal partners of Bizware. Approval grants a limited right to provide access to your client teams through your authorized Bizware partner account; it does not authorize you to bind Bizware, make guarantees on our behalf, or resell access outside that account. You remain responsible for your own client agreements, services, representations, and support commitments.

You are the purchaser and billing owner of your consultant subscription and are responsible for the users and recorded usage across your client accounts. Your private offer or checkout specifies your user fee, usage rate, billing period, and any incentive; these Terms do not replace existing agreed partner pricing. Unless otherwise agreed, user fees are paid monthly in advance and recorded usage is billed in arrears. A user-fee waiver does not waive usage charges. Normal cancellation takes effect at the end of the subscription period under section 5.

You must have authority from each client organization to create its account, invite its team, connect integrations, and process or access its recordings and other content. Ensure your clients and users understand who can access their information, review these Terms and the Privacy Policy, and comply with recording-consent and lawful-use duties. Consultant approval, payment, and agreement acceptance are separate requirements; a staff member cannot accept this agreement on your behalf.

The Services capture, transcribe, and analyze sales conversations. You are solely responsible for obtaining any consent or providing any notice required by law in every jurisdiction where you and your participants are located before recording or transcribing a conversation, including all-party consent where required.

These responsibilities apply to every customer, account owner, consultant, partner, administrator, and team user, and to live recordings, calendar meetings, phone-system imports, uploaded recordings, and transcripts. Before capture or import, inform all participants that their conversation will be recorded or transcribed and processed using AI, explain the intended use and authorized access, and obtain and document the consent and other permissions required in all relevant jurisdictions, including all-party consent where applicable.

Do not start or continue recording when required consent is absent or withdrawn; stop recording and follow applicable deletion or restriction duties. A recording indicator, automated announcement, meeting bot, or third-party integration does not itself establish that you have complied with the law. You are responsible for configuring your integrations and instructing your teams and clients accordingly. Bizware provides technology, not legal advice or a guarantee that a particular recording is lawful.

You agree not to:

• Use the Services unlawfully, or to record anyone without the consent required by law.
• Upload content you do not have the right to upload, or content that infringes another party's rights.
• Reverse engineer, decompile, scrape, or attempt to derive the source code, models, prompts, or rubrics behind the Services.
• Resell, sublicense, or provide the Services to third parties except through expressly approved consultant or partner access described in section 7.1, or use them to build a competing product.
• Interfere with, overload, or attempt to gain unauthorized access to the Services or other customers' data.

Your content stays yours. You retain all rights to the recordings, transcripts, playbooks, client details, and other material you or your team submit (“Customer Content”). You grant us a limited licence to host, process, and analyze Customer Content solely to operate and support the Services for your account — including transcription, scoring, coaching, notes, and your account's private Biz memory. Call recordings (video and audio) are kept for 30 days and then permanently deleted; transcripts, scores and coaching remain available. Download any recording you need to keep before then.

Customer Content is isolated per account. Starter accounts have a private memory; Team and Growth accounts share one memory across invited members of that account. We do not use one customer's content to serve, coach, or train another customer's account, and we do not use Customer Content to train third-party foundation models.

Our intellectual property stays ours. The Services, software, AI coaching methodology, scoring rubrics, question banks, knowledge library, prompts, models, designs, and the Bizware and Biz names and logos are owned by Bizware AI and protected by intellectual property laws. No rights are granted except the limited, revocable, non-exclusive, non-transferable right to use the Services during your subscription. Feedback you send us may be used without restriction or compensation.

Scores, coaching, notes, summaries, roleplay responses, and other AI-generated output are informational aids, not professional, legal, financial, or employment advice. Output can be incomplete or inaccurate. You are responsible for reviewing it before relying on it, and for any employment, compensation, or disciplinary decision you make. Bizware does not guarantee any specific sales result, revenue increase, or performance improvement.

The Services integrate with third parties such as calendar providers, meeting platforms, and payment and AI providers. Your use of those services is governed by their own terms, and we are not responsible for their availability, acts, or omissions. Disconnecting an integration may limit functionality.

Calendar integrations. If you connect a Google Calendar or Microsoft Outlook calendar, you authorize Bizware to read your calendar events solely to find your meetings and schedule our meeting assistant for the meetings you choose. Access is read-only; we never create, change, or delete events. Your use of Google services is also subject to Google's Terms of Service, and your use of Microsoft services to the Microsoft Services Agreement. Our handling of calendar data, including our adherence to the Google API Services User Data Policy (Limited Use requirements), is described in section 2.5 of our Privacy Policy. You can revoke access at any time from the Integrations page or from your Google or Microsoft account settings.

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the Services in a way that creates legal or security risk. You may stop using the Services at any time by cancelling. On termination, your licence ends immediately; fees already paid remain non-refundable. You may request export or deletion of your data as described in the Privacy Policy.

To the maximum extent permitted by law, the Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

To the maximum extent permitted by law, Bizware AI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Services or these Terms will not exceed the amounts you paid us in the twelve (12) months immediately before the event giving rise to the claim.

You agree to indemnify and hold harmless Bizware AI and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Services, your failure to obtain required recording consent, or your breach of these Terms or applicable law.

We may update these Terms from time to time. We will post the revised version with an updated “Last updated” date and, for material changes, provide notice by email or in the Services. Your continued use after the changes take effect constitutes acceptance of the revised Terms.

These Terms are governed by the laws of the United States and the State of California, without regard to conflict-of-law rules. The parties will attempt in good faith to resolve any dispute informally by contacting team@bizware.ai first. Any unresolved dispute will be brought exclusively in the state or federal courts located in California, and each party waives any objection to that venue. Claims must be brought individually and not as part of a class action.

These Terms, together with the Privacy Policy and any order or checkout page, are the entire agreement between us. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

Questions about these Terms: